Refunds

Thank you for choosing Bimmer Empire for your automotive needs. We value your satisfaction and strive to provide a hassle-free return experience. Please read our return policy carefully to understand the terms and conditions.

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days of the original purchase date.
• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns/exchanges are not accepted for special orders or clearance items

2. Return Process:

• To initiate a return or exchange, please contact our customer service team at bimmer.empireshop@gmail.com within 30 days of receiving your order.
• Provide your order number, a detailed reason for the return, and any relevant photos if applicable.
• Once your return is approved, you will receive instructions on how to return the item.

3. Refunds:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow 7-10 business days for the refund to be processed after we receive the returned item.
• Shipping costs are non-refundable.

4. Exchanges:

• If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damaged item.
• We will provide a replacement or offer a full refund, including shipping costs.

6. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item.

7. Store Credit:

• In some cases, we may offer store credit as an alternative to a refund.

8. Cancellations:

• Once an order is placed, it cannot be canceled. Please review your order carefully before completing the purchase.

9. Contact Information:

• For any questions or concerns regarding our return policy, please contact our customer service team at bimmer.empireshop@gmail.com

Bimmer Empire reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date information.

Thank you for choosing Bimmer Empire. We appreciate your business!